Support | Local Utility Works

Response target

Contact support@localutilityworks.com. Support is asynchronous and provided in English.

Our target is an initial response within two business days, Monday through Friday, America/Chicago, excluding U.S. federal observed holidays. This is a response target, not an SLA or a guaranteed resolution time. We do not offer 24/7 support, an uptime SLA, or live onboarding.

What support covers

Installation and licensing problems.
Understanding results, coverage, and documented limits.
Reproducible defects in the current supported Confluence Cloud version of the app.
Accessibility problems with the app or this website.

Ordinary product support is available during Marketplace trials of the released app, within the same scope and response target.

Outside product support

Support does not include manual link repair, Confluence consulting, custom development, migration services, permission administration, custom integrations, or provider-operated scans.

Permission-hidden pages, unsupported representations, and PARTIAL reports at the documented limits can be expected behavior. We explain them and investigate classification defects; we do not turn uncertain evidence into a confirmed failure.

Help us reproduce the issue

Start with the troubleshooting guide. If the problem continues, include:

App version and whether you used Check this page or Check this space.
Approximate time and timezone.
COMPLETE or PARTIAL status, aggregate counts, and the visible error or stop reason.
A minimal synthetic example for a URL-format issue.

Do not send passwords, API tokens, session cookies, customer page bodies, restricted titles, link text, or full report exports. Redact screenshots and URLs. Share a site address only when needed to identify an installation or licensing issue in a private support conversation.

You do not need a support account or to invite Local Utility Works into your Confluence site to run a scan.

For any diagnostic material that is separately needed, the website inquiry retention schedule distinguishes deletion from the active mailbox from the mail provider’s later expunging process. Earlier valid instructions and mandatory duties remain controlling.

Billing and subscription questions

Marketplace billing, evaluation, trial extensions, and refunds follow the applicable Atlassian policies and channels. Local Utility Works does not collect payment details through this website, promise a separate refund rule, or override licenses. See Atlassian Marketplace purchasing information.

Uninstalling the app and cancelling a subscription are separate actions managed through Atlassian. For an installation or entitlement problem, contact product support.